If you're experiencing a billing issue with your Nexon or MapleStory 2 account, please be sure to check out our articles listed under the MapleStory 2>Billing Services section for any common issues.
If the issue you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:
- Your order number/Transaction ID
- Which Payment method you're using
- Are you trying to purchase NX Prepaid or Credit?
- Your account's email address / Nexon User ID (if you know it)
- Brief explanation of the issue or error you're experiencing.
- Error code you are receiving (if any) OR screenshot of the issue
- How you are launching the game (Nexon Launcher/Steam)
- Your Region (Character Name/Server is preferred)