I need help troubleshooting an issue. What can I do?

GM Mewlynne -

If you're receiving an technical error while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Technical Support section for any common issues.

If the issue you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:

  • Brief explanation of the issue or error you're experiencing.
  • Error code you are receiving (if any)
  • How you are launching the game (Nexon Launcher/Steam)
  • Your Region (Character Name/Server is preferred)
  • Your DxDiag report: How to create a DxDiag Report in Windows


Submit a request
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