I've experienced a Crash or Disconnection. What can I do?

GM Mewlynne -

If you've experienced a crash or disconnection while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Technical Support>Crash / Disconnection section for any common issues.

If the error you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:

  • Brief explanation of the issue you're experiencing
  • Error code you are receiving (if any)
  • How you are launching the game (Nexon Launcher/Steam)
  • Your Region (Character Name/Server is preferred)
  • Your DxDiag report: How to create a DxDiag Report in Windows


Submit a request
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