If you've experienced a crash or disconnection while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Technical Support>Crash / Disconnection section for any common issues.
If the error you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:
- Brief explanation of the issue you're experiencing
- Error code you are receiving (if any)
- How you are launching the game (Nexon Launcher/Steam)
- Your Region (Character Name/Server is preferred)
- Your DxDiag report: How to create a DxDiag Report in Windows