My profile picture and UGC items are not loading. What do I do?

Lead GM Cicada -

Profile Pictures and User-Generated-Content will not load properly if your Internet Explorer browser is not saving encrypted data. To resolve this, please perform the following steps:


  1. If playing MapleStory 2, completely exit the game client.

  2. Open the version of Internet Explorer installed on your computer. This will be IE 10 or IE 11.

  3. In the top-right corner, click on the gear-shaped icon and select "Internet Options".

  4. Under the "Advanced" tab, locate the section for Security. Un-check the box for Do not save encrypted pages to disk.

  5. Re-launch MapleStory 2.
ticket_form_id_360000533612 Ticket_field_360022732132_value_user-generated_content_nams2
Submit a request
Was this article helpful?