If you have an inquiry related to the Account Cancellation process of a Nexon or MapleStory 2 account, please be sure to check out our articles listed under the MapleStory 2>Account Related>Account Cancellation section for any common issues.
If the question you have is not answered by an article on our support portal, please submit a ticket with the following info:
- Your account's email address / Nexon User ID (if you know it)
- Brief explanation of the issue or error you're experiencing or inquiry you have.
- Error code you are receiving (if any) OR screenshot of the issue
- How you are launching the game (Nexon Launcher/Steam)
- Your Region (Character Name/Server is preferred)