If you're experiencing a User Generated Content (UGC) related issue while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Gameplay Issue>User Generated Content section for any common issues.
If the issue you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:
- Name of the UGC item or UGC type
- Brief explanation of the issue or error you're experiencing.
- Error code you are receiving (if any) OR screenshot of the game pertaining to your issue (UGC item, item tooltop, character info, etc.)
- How you are launching the game (Nexon Launcher/Steam)
- Your Region (Character Name/Server is preferred)