I need help with a User Generated Content (UGC) related issue. What can I do?

GM Mewlynne -

If you're experiencing a User Generated Content (UGC) related issue while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Gameplay Issue>User Generated Content section for any common issues.

If the issue you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:

  • Name of the UGC item or UGC type
  • Brief explanation of the issue or error you're experiencing.
  • Error code you are receiving (if any) OR screenshot of the game pertaining to your issue (UGC item, item tooltop, character info, etc.)
  • How you are launching the game (Nexon Launcher/Steam)
  • Your Region (Character Name/Server is preferred)


ticket_form_id_360000533612 Ticket_field_360022732132_value_user-generated_content_nams2
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