If you're experiencing a Meret/Cash Shop issue while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Gameplay Issue>Cash / Web Shop section for any common issues.
If the issue you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:
- Brief explanation of the issue or error you're experiencing.
- Error code you are receiving (if any) OR screenshot of the game pertaining to your issue (Purchase history log, item inventory/Meret Shop menu, etc.)
- How you are launching the game (Nexon Launcher/Steam)
- Your Region (Character Name/Server is preferred)