I need help with a Meret/Cash Shop issue. What can I do?

GM Mewlynne -

If you're experiencing a Meret/Cash Shop issue while playing MapleStory 2, please be sure to check out our articles listed under the MapleStory 2>Gameplay Issue>Cash / Web Shop section for any common issues.

If the issue you are experiencing is not listed or resolved in an article on our support portal, please submit a ticket with the following info:

  • Brief explanation of the issue or error you're experiencing.
  • Error code you are receiving (if any) OR screenshot of the game pertaining to your issue (Purchase history log, item inventory/Meret Shop menu, etc.)
  • How you are launching the game (Nexon Launcher/Steam)
  • Your Region (Character Name/Server is preferred)

 

ticket_form_id_360000016486 Ticket_field_id_360000116943_value_cash_shop_issues_ms2
360001387023
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