If you're receiving an error when logging in, please be sure to check out our articles listed under the MapleStory 2>Technical Support>Log In / Game Launch section for any common issues.
If the error you are receiving is not resolved by an article on our support portal, please submit a ticket with the following info:
- Error/error code you are receiving
- How you are launching the game (Nexon Launcher/Steam)
- Your Region (Character Name/Server is preferred)
- Your DxDiag report: How to create a DxDiag Report in Windows