I'm receiving a Log In / Game Launch error. What can I do?

GM Mewlynne -

If you're receiving an error when logging in, please be sure to check out our articles listed under the MapleStory 2>Technical Support>Log In / Game Launch section for any common issues.

If the error you are receiving is not resolved by an article on our support portal, please submit a ticket with the following info:

  • Error/error code you are receiving
  • How you are launching the game (Nexon Launcher/Steam)
  • Your Region (Character Name/Server is preferred)
  • Your DxDiag report: How to create a DxDiag Report in Windows


ticket_form_id_39075 Ticket_field_id_24325885_value_game_launch_issue
Submit a request
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