How do I chat with Nexon America and what are the chat hours?

Lead GM Cicada -


Due to increased contact volume, we have temporarily suspended our live chat service. If you're in need of support, please submit a ticket and we will get back to you as soon as possible. 


We appreciate the enthusiasm for the Live Chat service and are taking player feedback to heart. Please see the chat schedule and list of services provided below.

Note: We do not provide assistance for Hacked Accounts through Live Chat at this time.

Daily Services Offered
Email change
Technical Support

Limited Services Offered:
Ban appeal
Suspension appeal
Rank appeal

Regular Chat hours:
Monday - Friday:  10:00 AM - 5:00 PM PST
Saturday and Sunday: 1:00 PM - 5:00 PM PST

Ban Appeals, Suspension Appeals, Rank Appeals Chat hours:
Tuesday - Thursday: 10:00 AM - 5:00 PM PST

***Holiday Hours: On holidays the hours may be shortened and/or some chat options may not be available. There are NO chat hours on Christmas Eve Day (December 24th) and New Year's Eve Day (December 31st).

Note: You must sign into your Nexon America account above to access the chat option during our live chat hours.

We will try our best to resolve your issues via chat, but please understand that sometimes more investigation into the issue might be involved than can be handled during a live chat. In those situations, we will create a ticket from your chat and will follow up with you.

Submit a request
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