Please follow the steps provided below if you are receiving this error message while attempting to launch the game:
Perform a selective startup and ensure that all other programs, browsers, etc are closed before attempting to relaunch the game.
Selective Startup Configuration:
- Hold down the "Windows Key" and the "R" button
- In the run prompt, type in "msconfig"
- In the configuration window, on the General tab, make sure that "Selective Startup" is selected
- In the Services tab, the bottom left-hand corner should have a "Hide all Microsoft Services" option, please check this. Or you can press "Alt + H" to auto check.
- On the right-hand side, click on "Disable all"
- Click on "Apply" and then "Save"
***To revert the selective startup up change for any reason - Open up the "msconfig" menu again, on the General tab - select the "Normal Startup" option. Select apply, then save, and restart.
If this does not resolve your issue, please submit a request with a copy of your dxdiag for us to review:
Creating a DirectX Diagnostic (dxdiag) file
- Open a Run window by simultaneously pressing the "Windows" and "R" keys on your keyboard.
- Type "dxdiag" and press "Enter" or click "OK".
- Select the option "Save All Information" which should be near the bottom right of the DirectX Diagnostic window. Select any location for the file but remember where it is for the fourth step and save this file as a Text File (*.txt).